Refund & Cancellation Policy

Because a digital file is delivered immediately and cannot be returned, these purchases are generally non-refundable once the file has been opened or downloaded.

We will refund in full if:

• You were charged twice for the same item
• The file is corrupt, unreadable, or will not download, and we cannot fix it
• The material is substantially different from what the page described — for example the wrong subject or semester

Before work begins — cancel for a full refund.

After work has begun — we may keep the cost of components already bought and work already done, and refund the rest.

After delivery — if the model arrives damaged or does not work as described, tell us within 48 hours with photos or a short video. We will repair it, replace it, or refund it.

We cannot refund a working model simply because it is no longer needed, or because of a change in your college requirement after delivery.

Email drdilip09@gmail.com with:

• The item name
• Your payment id (shown on the receipt and in My purchases)
• What went wrong, with photos or a video if it is a physical model

We reply to refund requests within 2 working days. Approved refunds are sent back through Razorpay to the original payment method and usually appear within 5 to 7 working days, depending on your bank.

If money left your account but the item did not unlock, do not pay again. Email us with the payment reference — we will either unlock the item or return the amount. Payments that fail at the bank's end are usually reversed automatically within 5 to 7 working days.